Frequently Asked Questions

Age Restrictions

What are the age requirements for renting?
Minimum age for renters and drivers is 21.

Driving Credentials

What kind of documents do I need?
The primary piece of identification required to rent a vehicle at ABC is a valid driver's license.

Will you accept any other form of identification instead of a driver's license?
ABC accepts foreign-issued drivers licenses. An international Driving Permit is not acceptable without the drivers license of the issuing country.

Does ABC accept international driving permit?
An international driving permit is accepted as long is presented with a drivers license of the issuing country.

Does ABC accept international driver's license?
Yes.

Additional Drivers

Can someone else drive the car that I rent?
Additional drivers must meet all qualifications as the primary drivers in regards to age, license, and major credit card.

What qualifications the additional driver requires?
Additional drivers must meet all qualifications as the primary drivers in regards to age, license, and major credit card.

Do the drivers license and major credit card must be on the same name?
Yes, ABC requires that drivers license and major credit match the name of the renter or additional renters.

Reserving My Car

Can you reserve a specific make/model car for me?
Unfortunately, no. However, we can guarantee you the size car you reserve.

Do you require a credit card to make a reservation?
ABC doesn't require a credit card to make a reservation through the reservation center 954.987.6688 or ABC website at www.1ABCCARRENTAL.com.

How do I cancel an existing reservation?
If your reservation was confirmed directly with ABC Car Rental by utilizing the reservation call center at 954.987.6688, or thru ABC Car Rental web page at www.1ABCCARRENTAL.com, please use the same source to cancel your reservation.

Renting a Vehicle

What types of vehicles do you offer?
ABC Car Rental has a wide range of vehicles to suit your car rental needs. From Economy to full size rental cars, ABC, your discount car rental company, has many different makes and models to choose from.

Do you require a deposit to rent a vehicle?
Yes, $250.00 or estimated amount of rental charges plus 25% whichever is greater.

Do you rent cars by the hour?
We required all customers to rent the vehicle for a minimum of 24 consecutive hours. If you returned vehicle prior to the 24 hours requirement, you will be charge for the full day regardless of whether you return the vehicle early.

Do you deliver vehicles?
No. However ABC does offer pick up and drop off.

Can I take the car out of the state in which I'm renting?
No, vehicles must remain in the state of Florida.

May I use ABC car to tow?
No, towing is never permitted.

Rental Rates

How is my rental rate calculated?
The rates are based on a 24 hour rental day starting with the hour you pick up the vehicle.

Does the cost of the rental include fuel?
ABC rental rates do not include fuel.

Do you charge to refuel vehicle?
Yes. Vehicles must be returned with the same amount of fuel as at the start of the rental to avoid refueling charges.

Do late-return fees apply?
A rental day is each 24 hour time period commencing with the date/time indicated on the rental agreement (contract) at the time of rental. There is a 59 minutes grace period for return. Hourly charges may apply after this grace period. After three hours full-day charge may apply.

What are surcharges?
Taxes, fees and other charges always vary by location. A breakdown of all surcharges will be showed to you on the online reservation process.

Why am I being bill for surcharges?
Surcharges are mandated for all car rentals by the local municipality, state/federal authorities.

Extra Equipment

How much do you charge to rent a child safety seat?
There is a daily fee for child seat use.

Is my child safety seat guaranteed to be there at the time of arrival?
We do not guarantee the availability of child safety seat. ABC inventory is based on first-come, first-served basis.

Do you have GPS available for rent?
Yes, we do have GPS units available for rent.

Paying For My Rental

How can I pay for my rental?
Debit Cards, pre-paid Visa/MasterCard, and cash always accepted as payment at car return. For information on cash rentals please call 954.987.6688

Can I pay with cash?
Yes, cash always accepted as payment upon return.

Which credit, charge and debit cards do you accept?
At the time of rental we required a major credit card, American Express, MasterCard and Visa.

Can I pay with a different credit card than the one use for deposit?
Yes, you may change credit card for payment at the time of return.

Does my own insurance protect me in the event of an accident?
You should call your own auto insurance company for more information.

While I'm Renting

What happens if I don't return my car on the designated return date?
If vehicle is kept longer than the return date stated on the rental agreement (contract), the rate will increase by $10.00 per day. The increased rate will be charged for each day after due return date, until the vehicle is returned.

What should I do if I have problems with my car?
Call the rental location at the phone number provided on the rental agreement.

What should I do if am involved in an accident?
First you should call the police to complete an accident report, the immediately contact ABC by calling 954.987.6688

What should I do if I get a flat tire?
Drive the car to a safe place and change the tire; then contact the rental location at the phone number provided on the rental agreement.

What if I accidentally lock keys in the vehicle?
If a customer accidentally locked key in the trunk or in the vehicle, they are fully responsible for all charges and must contact locksmith and then contact the rental location at the phone number provided in the rental agreement.

Lost keys
ABC does not provide spare keys. If you are in the event where you lost or misplaced keys, you need to contact ABC location where you rented the vehicle to let you know how you can get a duplicate. To make a duplicate is time consuming and costly. You will be responsible for charges.

What if I run out of fuel?
Customer is fully responsible.

What happens if the vehicle is stolen?
Report to the police immediately and contact the rental location. You always have the option to contact the corporate office at 954.987.6688

For any Questions which have not been answered here feel free to contact us.